1. INTRODUCTION

Welcome to Aazhi Fresh.

At Aazhi Fresh, customer satisfaction and product quality are our priorities. We are committed to providing reliable household cleaning products and a transparent shopping experience.

This Cancellation & Refund Policy explains the conditions under which customers can cancel orders, request returns, receive replacements or obtain refunds for purchases made through our official website and authorised sales channels.

2. ORDER CANCELLATION

Customers may request cancellation of an order before it has been dispatched.

Cancellation before dispatch:

1. Customers can request cancellation by contacting our customer support team.
2. Approved cancellations will be eligible for a refund if payment has already been received.
3. Refunds will be initiated through the original payment method wherever supported.

Cancellation after dispatch:

1. Once an order has been handed over to the delivery partner, cancellation may not be possible.
2. Customers should contact our support team for assistance.
3. Any eligible return or refund will be handled according to this policy and applicable consumer protection laws.

3. RETURN ELIGIBILITY

Aazhi Fresh accepts return or replacement requests for eligible cases, including:

1. Product received in damaged condition.
2. Leakage during transportation.
3. Incorrect product delivered.
4. Missing items in the order.
5. Manufacturing defects.
6. Product quality issues verified by our team.

Customers should notify us within 48 hours of delivery, wherever reasonably possible, to help us investigate and resolve the issue promptly.

This notification period does not limit any mandatory rights available to consumers under applicable law.

4. NON-RETURNABLE PRODUCTS

For hygiene, safety and product-quality reasons, certain products may not be eligible for return in ordinary circumstances.

These may include:

1. Opened or used products.
2. Products damaged due to improper handling after delivery.
3. Products returned without their original packaging, where packaging is necessary for safe assessment.
4. Products purchased through unauthorised sellers.

However, these restrictions do not apply where a product is defective, damaged, incorrect, deficient or otherwise covered by mandatory consumer rights.

5. DAMAGED OR LEAKING PRODUCTS

If a customer receives a damaged or leaking product, please follow these steps:

1. Contact Aazhi Fresh customer support.
2. Share the order ID or invoice number.
3. Provide photographs or videos showing the damaged package or leaking bottle.
4. Explain the issue briefly.
5. Wait for our team to review the request and provide instructions.

After verification, we may offer an appropriate resolution, including replacement, refund or another legally appropriate remedy.

Customers should avoid using or disposing of the affected product until the issue has been reviewed, where safe and practical.

6. REFUND ELIGIBILITY

Refunds may be approved in the following circumstances:

1. Order cancellation approved before dispatch.
2. Product unavailable after payment.
3. Duplicate payment.
4. Damaged or leaking product verified by our team.
5. Incorrect product delivered.
6. Order not delivered, subject to verification.
7. Other circumstances where a refund is required under applicable law.

Refund eligibility will be assessed based on the transaction details and the nature of the complaint.

7. REFUND PROCESSING TIME

Once a refund is approved, we will initiate the refund through the original payment method wherever possible.

Actual credit timelines depend on the bank, payment gateway and financial institution.

If the refund is delayed beyond the expected period, customers may contact our support team.

8. REPLACEMENT POLICY

Where an eligible product is damaged, leaking or incorrectly delivered, Aazhi Fresh may arrange a replacement.

Replacement arrangements will depend on:

1. Product availability.
2. Verification of the complaint.
3. Delivery location.
4. Transportation availability.

Where a replacement is unavailable or unsuitable, an appropriate refund or alternative remedy will be provided in accordance with applicable law.

9. SHIPPING CHARGES AND REFUNDS

For verified product defects, incorrect deliveries or transportation damage, customers will not be unfairly charged for resolving the issue.

For voluntary returns or cancellations, any applicable charges will be communicated clearly and handled in accordance with applicable consumer protection requirements.

10. BULK AND WHOLESALE ORDER CANCELLATIONS

Bulk and wholesale orders may involve special pricing, packaging, manufacturing schedules and transportation arrangements.

Customers placing wholesale or distributor orders should confirm quantities, product specifications, delivery addresses and payment terms before order confirmation.

Cancellation and refund requests for bulk orders will be reviewed based on the agreed transaction terms and applicable law.

No contractual condition will override mandatory consumer rights where those rights apply.

11. FAILED OR DUPLICATE PAYMENTS

If a payment is deducted but an order confirmation is not received, customers should contact our support team with the transaction reference.

In the case of duplicate payments, we will verify the transaction and arrange an eligible refund.

12. REFUND EXCEPTIONS AND FRAUD PREVENTION

Aazhi Fresh reserves the right to verify refund requests and investigate suspected fraudulent transactions.

We may request reasonable supporting information to establish the validity of a claim.

Refund requests will not be rejected arbitrarily, and applicable statutory consumer rights will be respected.

13. POLICY MODIFICATIONS

Aazhi Fresh may update this Cancellation & Refund Policy to reflect changes in business operations, payment systems, delivery arrangements or applicable legal requirements.

Any updated policy will be published on our official website with the revised effective date.

OUR CUSTOMER COMMITMENT

At Aazhi Fresh, we believe customer satisfaction is essential to building long-term trust.

We are committed to handling every genuine complaint fairly, transparently and responsibly.

AAZHI FRESH

Freshness. Cleanliness. Trust.

Thank you for choosing Aazhi Fresh.