1. INTRODUCTION

Welcome to Aazhi Fresh.

At Aazhi Fresh, we believe that trust is the foundation of every customer relationship. We are committed to protecting your personal information and maintaining transparency in the way we collect, use, process and safeguard your data.

This Privacy Policy applies to visitors, customers, registered users and individuals who interact with our website, online store, customer support channels and digital services.

By accessing or using our website, you acknowledge this Privacy Policy and the applicable terms of our services.

2. INFORMATION WE COLLECT

To provide a smooth and reliable shopping experience, we may collect the following categories of information.

2.1 Personal Information

1. Full name
2. Mobile number
3. Email address
4. Residential and delivery address
5. Billing information

2.2 Account Information

1. Customer account details
2. Login credentials in protected form
3. Order history
4. Saved delivery addresses
5. Customer preferences

2.3 Transaction Information

1. Products purchased
2. Order reference numbers
3. Invoice details
4. Payment status
5. Refund and cancellation records

We do not intentionally collect complete card numbers, CVV codes or banking passwords for storage.

2.4 Technical Information

When you visit our website, certain technical information may be collected, including:

1. IP address
2. Browser type and version
3. Device information
4. Operating system
5. Website browsing activity
6. Cookies and similar technologies

3. PURPOSE OF COLLECTING INFORMATION

We process customer information for legitimate and disclosed business purposes, including:

1. Creating and managing customer accounts.
2. Processing and fulfilling product orders.
3. Managing payments, invoices and refunds.
4. Arranging product delivery.
5. Providing customer service and after-sales support.
6. Communicating product updates and service announcements.
7. Improving website functionality and performance.
8. Preventing fraudulent transactions and misuse.
9. Complying with applicable legal and regulatory obligations.

We will not use personal information for unrelated purposes without an appropriate lawful basis.

4. CUSTOMER ACCOUNT MANAGEMENT

Customers may create accounts on our website to access shopping services and manage their purchases.

Customers are responsible for maintaining the confidentiality of their account credentials.

Aazhi Fresh may use account information to:

1. Verify customer identity.
2. Maintain order records.
3. Provide purchase history.
4. Manage customer support requests.
5. Communicate important account-related notifications.

Customers may contact us to request account correction or deletion, subject to applicable legal record-retention requirements.

5. ONLINE PAYMENT SECURITY

Aazhi Fresh may use authorised third-party payment service providers to process online transactions.

Payment information is handled according to the relevant payment provider's security procedures and privacy policy.

We do not intentionally store customers' complete payment card credentials or banking passwords.

Customers should ensure that they use secure networks and do not share their payment credentials or OTPs with anyone.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies, pixels and similar technologies to improve the customer experience.

These technologies may help us:

1. Remember customer preferences.
2. Maintain shopping cart information.
3. Understand website traffic.
4. Improve website performance.
5. Measure advertising effectiveness, where enabled.
6. Provide relevant product information.

Customers can manage cookies through their browser settings. Where required, we will obtain appropriate consent before using non-essential cookies.

7. MARKETING AND CUSTOMER COMMUNICATION

Aazhi Fresh may communicate with customers through:

1. Email
2. SMS
3. WhatsApp
4. Telephone
5. Website notifications

These communications may include:

1. New product launches.
2. Special offers and promotions.
3. Festival offers.
4. Product information.
5. Order and delivery updates.

Promotional communications will be sent subject to applicable consent and communication requirements.

Customers may opt out of promotional communications at any time. Essential transaction and service communications may continue where necessary.

8. SHARING OF PERSONAL INFORMATION

Aazhi Fresh respects customer confidentiality.

We do not sell customers' personal information to third parties.

Information may be shared with trusted service providers only where necessary for business operations, including:

Delivery Partners: To deliver customer orders.

Payment Providers: To process payments and refunds.

Website Service Providers: To host, maintain and secure our website.

Marketing Service Providers: To manage authorised promotional communications.

Professional Advisers: To support legal, accounting and compliance requirements.

Government Authorities: Where disclosure is required under applicable law.

We expect relevant service providers to protect personal information appropriately.

9. DATA SECURITY AND PROTECTION

Protecting customer information is a priority for Aazhi Fresh.

We aim to implement reasonable technical and organisational security measures, which may include:

1. Secure website connections using HTTPS.
2. Restricted access to customer information.
3. Password protection and access controls.
4. Secure payment gateway integrations.
5. Regular website security maintenance.
6. Appropriate backup and recovery procedures.
7. Security monitoring and incident management.

No electronic transmission or storage system can guarantee absolute security. However, we take reasonable measures to reduce the risk of unauthorised access, disclosure or misuse.

10. DATA RETENTION POLICY

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

1. Customer account activity.
2. Order and transaction records.
3. Tax and accounting requirements.
4. Legal and regulatory obligations.
5. Customer complaints and disputes.

When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal requirements.

11. CUSTOMER PRIVACY RIGHTS

Subject to applicable law, customers may have the right to:

1. Request access to their personal information.
2. Request correction of inaccurate information.
3. Request deletion of personal information where legally permitted.
4. Withdraw consent for optional data processing.
5. Opt out of promotional communications.
6. Raise privacy-related complaints.
7. Nominate another individual where permitted by applicable law.

Requests can be submitted through our official customer support email.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party platforms, including payment services, social media websites and delivery tracking services.

These platforms operate independently and have their own privacy policies.

Aazhi Fresh does not control the privacy practices of external websites.

Customers are encouraged to review third-party privacy policies before providing personal information.

13. CHILDREN'S PRIVACY

Our website and online shopping services are intended for general consumers.

We do not knowingly collect children's personal information in circumstances prohibited by applicable law.

Where parental consent or other safeguards are legally required, we will follow the applicable requirements.

14. INTERNATIONAL DATA PROCESSING

Some third-party service providers may process or store information using infrastructure located outside India.

Where applicable, such processing and transfers will be undertaken in accordance with Indian data-protection requirements and other applicable laws.

15. PRIVACY COMPLAINTS AND GRIEVANCE REDRESSAL

Aazhi Fresh is committed to addressing customer privacy concerns in a transparent and timely manner.

Customers may contact us regarding:

1. Unauthorised use of personal information.
2. Incorrect customer records.
3. Privacy-related complaints.
4. Data access and correction requests.
5. Marketing communication preferences.

We will review and respond to complaints in accordance with applicable legal requirements.

16. CHANGES TO THIS PRIVACY POLICY

Aazhi Fresh may revise this Privacy Policy to reflect changes in our business operations, website features, technology or applicable legal requirements.

Updated versions will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.

17. CONTACT AAZHI FRESH

For privacy-related enquiries, customer assistance or complaints, please contact:

Business Name: Aazhi Fresh

Business Category: Household Cleaning & Home Care Products

Business Location: Kundrathur, Chennai, Tamil Nadu, India

Customer Support Email: [email protected]

Customer Support Number: 98654 98891, 63797 80811

Website: www.aazhifresh.in

OUR COMMITMENT

At Aazhi Fresh, we believe that customer trust goes beyond the quality of our products.

We are committed to responsible business practices, transparent communication and protecting the information entrusted to us.

AAZHI FRESH

Freshness. Cleanliness. Trust.